Assessing the Impact of Employee Performance Management System Documentation on Service Delivery Efficiency in Municipal Councils in Eswatini
Zweli Maphanga & Kule Julius WarrenDepartment of Business AdministrationFaculty of CommerceUniversity of EswatiniORCID – https://orcid.org/0000-0003-3029-7899Email: zwelimapps@gmail.com/ kulewarren@gmail.com Abstract: This study addresses the critical issue of service delivery efficiency in municipal councils in Eswatini, where effective performance management is essential for optimising resource allocation and enhancing accountability. The research examines the impact of Employee Performance Management…